Whether you are experiencing a plumbing emergency, need some maintenance done on your plumbing or need new plumbing installed, it is vital that you choose a reputable plumbing company. Don’t just search “plumbing companies Geneva IL.” Do some research and find a plumber who values you and provides exceptional services.
Make a List
You should always start with a list of plumbers. You can get referrals from family, friends, coworkers, contractors or real estate professionals, but always check them out thoroughly. You can also conduct some online research, including reading testimonials and reviews. Your local chamber of commerce and the Better Business Bureau will also provide information about your list of plumbers.
Call the Plumbers
Next, you should call each plumber on your list. First, you want to make sure they are licensed and bonded. Then, you should ask about their experience and get a list of references. Be sure to call these references when you get off the phone with your plumbers. You should also talk about their rates because they won’t typically come out to your house for free, even to assess your problem and discuss solutions. Discuss their availability and when you can expect your project to be completed.
If you are dealing with an emergency situation, ask about their 24-hour service. Also, find out whether they guarantee their work and what their full range of services is. Finally, discuss their safety procedures and policies.
Observe
You are interviewing the plumbers on the phone, so you should observe their communication skills. Also, are they listening to you or just trying to get you off the phone? Do they understand the depth of your plumbing situation? Were they transparent, and did you receive a quick response to your initial call and all your questions?
Don’t just choose the cheapest plumber you can find. Choose the best, and be sure to verify and get copies of their licensing and insurance.
